Accomplished Information Systems Specialist with 12 years of IS experience, an in-depth knowledge of the Open Text Livelink product, and a proven track record of delivering innovative technical solutions to each engagement. I want to provide you with world-class service while assisting you in achieving improved operational efficiency and enhanced customer satisfaction on your next project. Each client engagement benefits from years of experience implementing mid to large-scale Enterprise Content Management Strategies and Technologies, as well as Business and System Analytical Support. I strive to utilize/manage all available project resources effectively, work effectively independantly or in teams, and can proactively anticipate/resolve a wide range of potential project issues.

WRC provides cost-effective professional consulting services to businesses & consumers. We are centered on excellence, customer service, and work to empower the people within your organization to contribute to the success of your organization. Our current service offerings include:

• ECM Consulting - Open Text Livelink System Administration services including:
  

• User/Group management
  

• Workflow creation/modification
  

• Workflow troubleshooting/support
  

• Report creation
  

• Architecture/Installation/Configuration/Upgrade/Maintenance
  

• ECM Business Systems Analysis services including:
  

• Livelink CIS modeling and requirements analysis for new/upgrade implementations
  

• Preparation and execution of Livelink qualification activities (IQ/OQ/PQ)
  

• Migration to Livelink services from file systems or other DMS
  

• Qualification Templates - We offer both blank System Development Life Cycle (SDLC) templates and Installation/Operational (IQ/OQ) qualification templates to install/test Windows, Livelink, & SharePoint products in a controlled methodical fashion using industry best practice 'defaults'
  

• Digital Media Architecture (http://nVishionDigitalMedia.com/) - Full Service Digital Media Branding including Web Design, Content Management, Online/Social Media Marketing, Hosting, & Domain Registration Services. WRC uses the same tools we recommend, ensuring world-class customer service
  

• IT "Geek" Support (http://CTGeeks.com/) - We do it All! Game Consoles, iPod/MP3 Player & Home Theater Installation/Set-up, Computer Purchase/Set-up, Virus/Spyware Removal, Forensics, Security, Backup/Recovery, & Maintenance. Both on-site and remote service available for businesses & consumers

I have been working with the Open Text Livelink ECM product suite within the regulated Life Sciences industry for a total of 6 years. While at Watson Pharmaceuticals, I served as the lead Livelink Administrator for 1000+ users after providing business and system analytical support for the implementation project. As a contractor to Pfizer working for Keane, I coordinated the development work stream for an implementation of the Livelink for Clinicals product for the management of case report forms. Also at Pfizer, as a full-time employee, I coordinated the implementation of various enterprise content management initiatives involving Livelink.

LIVELINK SERVERS
Livelink Enterprise Suite (v8.5, 9.1, 9.5, 9.6, & 9.7), including Livelink for Clinicals & Livelink for Regulated Documents product suites

LIVELINK MODULES & FEATURES
Atlas, Categories & Attributes, DB Backup Validator, Directory Services, Collaborative Document Review and Approval via Workflows, eLink, eForms, eSign, Renditions, Livelink Explorer, Records Management, Recycle Bin, Review Manager for Acrobat, Object Importer/Exporter, Live Reports, Web Reports, WebDAV, Workflow Design and Creation, XML Workflow Extensions, User Import, Global Cents Deployment Manager and Power Tools, AdLib eDocument Solutions

EDMS Software:

• Documentum, Livelink, SharePoint, NextDocs
  

Productivity Software/Tools:

• Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), Visio, Project, Mind Manager, Adobe Acrobat, Net-Meeting, WebEx, Mozilla Firefox, Internet Explorer, Citrix, Adlib, Virtual PC, VMware
  

Operating Systems:

• Windows 2000/XP/Vista, Windows 2003/2008 Server, Mac OSX, UNIX/Linux
  

Microsoft Infrastructure:

• Active Directory, DHCP Server, DNS Server, Domain Controller, Group Policy, Hyper-V, Internet Information Services (IIS), Internet Security & Acceleration Server (ISA), Windows Server Update Services (WSUS)

2008 - Microsoft Corporation

• Microsoft Certified Systems Engineer (MCP - MCSA - MCSE - CompTIA Security+)
  

2006 - Open Text Corporation

• 101 - Livelink Knowledge Fundamentals
  

• 120 - Workflow Design I
  

• 201 - Livelink System Administration
  

• 205 - Configuring and Customizing Livelink Search
  

• 209 - Advanced Schema and LiveReports
  

• 213 - Troubleshooting and Supporting your Livelink System
  

• 220 - Workflow Design II
  

• 221 - Workflow Design III
  

• 223 - Designing and Implementing Livelink Forms
  

• 225 - Livelink WebReports
  

2003 - Loyalist College of Applied Arts & Technology

• IT Service Management (OGC ITIL / itSMF)

2003 - Pfizer

• La Jolla Recognition Award in acknowledgment of dedication and assistance with supporting various Clinical Investigator Meetings and for the consolidation of Regulatory Lab Notebook Imaging and Archival processes/technology in Pfizer R&D, La Jolla.
  

2001 - Pfizer

• La Jolla Recognition Award in acknowledgment of leadership efforts displayed during the successful roll out of ELARA to Pfizer R&D, La Jolla. ELARA is the business process and enabling technology, which supports the imaging, review, & archival of Trial Master File (TMF) documents, as well as, Pfizer Essential documents.
  

2000 - Keane

• Achievement Award in recognition of excellent performance and outstanding contributions to Keane, Inc.
  

• K-pin of Excellence for leading a successful team in the worldwide deployment of the next release of the CLINflo CRF imaging system at Pfizer. This in the support of enabling imaging, on-line review, query, & archival of all Case Report Forms for the company.
  

1997 - Keane

• K-pin of Excellence for successful implementation of a process to support filing of a Regulatory Dossier to the FDA utilizing Electronic Submission technology at Pfizer.